Philosophy
Absolute Proximity To The Customer
Our Vision:
- We want to be the most reliable and the most innovative service provider, as well as the preferred supplier for our customers and partners.
- Every contact from customers or suppliers to ITC employees shall always be a positive experience.
- Quality is a thinking process, not a method.
Quality Assurance:
All employees of ITC Logistic Ges. mbH regularly take part in training sessions. These include advanced workplace-related training sessions, hazardous material- and customs workshops and also interdisciplinary topics as foreign language courses or time-, process- and customer management
Aims:
- 20% growth/year
- internal and external satisfaction
- 5% of the working hours are spent for trainings sessions to improve the employees’ time- and process management
- > 98% of the national and international shipments are delivered within the standard transit time at classic service level.
- 100% on scheduled delivery at service level Express
- 100% at Express 8.00 AM/10.00 AM/12.00 AM
- 100% at service level "Exact Time"
- < 0,02% damages in transit/loading errors
- < 0,5% returns/declined acceptances
Company History
At the time of establishment in 1975, ITC was mainly focused on customs clearance and consolidated cargo going to/from Italy, where ITC had several customs offices.
Due to high growth in market demand, ITC expanded its transporting services in 1982 through the extension of new traffic relations. Since 1990 ITC has been covering the whole West-European territory and has been seeking for strategic investments in associated companies since the nineties. The restructuring process after the fall of the Iron Curtain has led to an extension of the logistic services, which have been continuously adapted to market needs. Currently the demand for efficient logistics systems throughout Europe has risen strongly. Today ITC focuses on total logistics solutions for telecommunications, electronics and automotive supply industries.
Company Development is still inseparable from market development. The Company owns a security warehouse including video surveillance, radio data transmission systems and several interfaces to customer systems. The certified SAP-interface is particularly important. Every employee of ITC Logistic Ges. mbH is continually taking part in internal and external professional trainings. This includes further work-related training measures like regular seminars on dangerous goods, customs on one hand and measures for general use like foreign language courses, time, process and customer management on the other.
ITC's transport services include 32 daily European regular standard transport lines and direct link to main hub, which belongs to the most innovative and environmentally-friendly distribution systems. This facilitates nationwide, overnight deliveries. 150 partners worldwide ensure a trouble-free procedure for sea freight, airfreight and trade fair.
ITC Group is continuing its international expansion. To be able to act in a controlled manner worldwide, ITC is not just seeking for strategic investments in associated companies but also extending Company Network. There is a strategic interest in building up branch offices in the emerging countries and having a constructive customer loyalty. Therefore the branch office of Romania was built to optimize the direct factory supply of one of the largest automotive suppliers in the world.